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Refund Policy

Last updated: January 2025

Enterprise Outbound, a trading name of Tower Clicks Limited, is committed to providing exceptional value and service. This refund policy outlines the terms and conditions for refunds of our services.

1. Consultation Services Refund Policy

For our $499 consultation services, we offer a 100% money-back guarantee under the following conditions:

Timeframe	Refund Eligibility	Refund Amount
Before consultation	Full refund available	100% of payment
Within 24 hours of consultation	If not satisfied with the session	100% of payment
After 24 hours	Case-by-case review	Up to 100% based on circumstances

2. Refund Eligibility Criteria

To be eligible for a refund, you must meet the following criteria:

• Submit your refund request within the specified timeframe
• Provide a valid reason for the refund request
• Not have received significant value from the consultation
• Not have violated our terms of service

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email support@enterpriseoutbound.com with your refund request
2. Include Details: Provide your order number, consultation date, and reason for refund
3. Review Process: We will review your request within 2 business days
4. Processing: Approved refunds will be processed within 5-10 business days

4. Refund Processing

Once approved, refunds will be processed as follows:

• Payment Method: Refunds will be issued to the original payment method
• Processing Time: 5-10 business days for credit/debit cards
• Notification: You will receive email confirmation when the refund is processed
• Bank Processing: Additional time may be required by your bank

5. Non-Refundable Services

The following services are non-refundable:

• Custom infrastructure setup (once delivered)
• Done-for-you services (once work has commenced)
• Digital products or downloadable materials
• Services provided more than 30 days ago

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If consultation was partially completed
• If significant value was already provided
• If cancellation occurred after work had begun
• At our sole discretion based on circumstances

7. Cancellation Policy

For consultation cancellations:

• 24+ hours notice: Full refund or rescheduling available
• Less than 24 hours: 50% refund or rescheduling with additional fee
• No-show: No refund available

8. Dispute Resolution

If you disagree with a refund decision:

• Contact our customer service team for review
• Provide additional documentation if needed
• Escalate to management if necessary
• Consider mediation for unresolved disputes

9. Exceptions

We reserve the right to deny refunds in cases of:

• Fraudulent activity or abuse of our refund policy
• Violation of our terms of service
• Excessive refund requests from the same customer
• Services used for illegal or unethical purposes

10. Contact Information

11. Changes to This Policy

We may update this refund policy from time to time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Your satisfaction is our priority. We're committed to ensuring you receive exceptional value from our services.